Google x Sofiahemmet
Google x Sofiahemmet
A research collaboration with Google focused on how AI voice assistants could be introduced into a local hospital environment in Stockholm.
Company
Google x Sofiahemmet
Size
Enterprise
Industry
AI / Healthcare
Role
Service Designer
Contribution
User research, intent mapping, conversational ethics
Healthcare environments are emotionally charged and risk-averse. The challenge was to understand how voice AI could support staff and patients without increasing cognitive load or compromising trust.
We mapped user intents across hospital roles, categorizing them into safe "interaction domains."
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Ethics: Focused on conversational failure states and clear AI boundaries.
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Trust: Established transparency standards for AI assistance in clinical settings.
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Influence: Findings informed Google's internal AI principles for healthcare-specific design.